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Important Update: Black Friday Service and Delivery Updates

Thank you for your patience during this busy season! Due to the high volume of inquiries during Black Friday, our customer service response times may take a bit longer than usual. We are working hard to assist every customer as quickly as possible and appreciate your understanding.

Additionally, USPS is experiencing extended shipping times due to the holiday rush. While we are processing orders promptly, some deliveries may take longer to arrive.

We apologize for any inconvenience and thank you for your continued support. If you have already reached out, rest assured we will respond to your inquiry as soon as possible.

Thank you for shopping with us!

 

**Our phone, email, and live chat services are not able to assist with technical support. All technical inquiries must go through the Support icon on the homepage of your Superbox**

Welcome to SuperBox Customer Care! We are the official retailer of SuperBox and are committed to providing you with top-notch service. If you’ve ordered directly from our website, rest assured that we take full responsibility for your purchase and are here to assist you with any issues.

Before You Contact Us:

  • FAQ: Many common questions are already answered in our FAQ section. Please check it out to see if your query has been addressed.
  • Technical Support: If you’re experiencing issues with your SuperBox while watching content, our 24/7 technical support team is available to help. You can reach them directly through the Customer Service Gear Icon on the home page of your Superbox.
  • Order Tracking: For updates on your order, visit our Track Your Order page.
  • Returns: If you’d like to return a product, head over to our Returns Center.

Still Need Help? If you have additional questions about your order, our privacy policy, or wish to be removed from our mailing list, feel free to reach out in one of the following ways:

  • Email Us: Send an email to our support team at support@buysuperbox.com, and we’ll get back to you as soon as possible.
  • Call Us: Call our support team during business hours, Monday to Saturday, 7am to 5pm PST: (945)-231-1491
  • Live Chat: Use the chat feature located in the lower right-hand corner of the website for real-time assistance.
  • Contact Form: Fill out the form on this page and we’ll get in touch with you shortly.

We’re here to make your SuperBox experience smooth and enjoyable. Thank you for choosing SuperBox!